Urbain Chandelier

We offer free shipping on all orders Australia wide. Orders are typically processed within 2–3 business days and delivered within 5–10 business days. Once your order has been dispatched, you’ll receive tracking details so you can follow your delivery. Delivery times may vary slightly depending on your location and circumstances outside our control. See our full shipping policy here

We offer a 30-day return policy. If you’re not completely satisfied with your purchase, you can request a return within 30 days of receiving your order, provided the item is unopened, in its original condition and packaging. Once your return is received and inspected, we’ll process your refund to the original payment method. See our full return policy here

To maintain the integrity of our premium finishes, please avoid using harsh chemicals or abrasive cleaners. For glass shades, a soft microfiber cloth with a mild glass cleaner works best. For brass and metal components, simply dust gently with a dry, soft cloth to preserve the finish for years to come.

Yes. We understand that shipping delicate architectural lighting requires extreme care. Every Lucera order is fully insured against loss or damage while in transit to your door. In the rare event a piece arrives damaged, simply contact our support team within 48 hours of delivery with photos, and we will expedite a replacement.

Yes, we do. Accidents happen, and we want your Lucera fixtures to last a lifetime. We carry replacement glass shades and spare parts for our collections. If you ever need a replacement, simply reach out to our client services team with your original order details.