FAQ

Frequently Asked Questions

Orders & Shipping

How long does shipping take?

Orders are processed within 1–3 business days. Delivery typically takes between 5–10 business days depending on your location. You will receive a tracking link as soon as your package ships.

Do you ship internationally?

Yes, Lucera offers worldwide shipping. Shipping rates and delivery estimates are calculated automatically at checkout based on your destination.

Technical Specs & Installation

Are Lucera fixtures compatible with 110V and 240V systems?

Yes. All Lucera light fixtures and integrated LED drivers support universal voltage (110V–240V AC), making them fully compatible in North America, Europe, Australia, and Asia.

Are light bulbs included?

Most of our fixtures come with integrated warm LED modules (3000K). For fixtures requiring standard bulbs, the required bulb specification (e.g., E26 / G9) is listed in the product description.

Can I dim the lights?

Many of our fixtures support standard wall dimmers (TRIAC / ELV). Dimmable capabilities are noted on each specific product detail page.

Damaged Items & Returns

What if my glass or crystal arrives damaged?

We package all fixtures in custom protective foam molds. In the rare event a glass shade or crystal arrives damaged, email us within 48 hours of delivery at support@lucera.com with photos of the damaged part. We will dispatch a free replacement immediately.

What is your return policy?

We offer a 30-day return guarantee on uninstalled fixtures in their original packaging. Please refer to our Returns Policy for instructions.