At Lucera, we specialize in delicate architectural lighting and statement fixtures. We take extra care in our fulfillment process to ensure every piece is thoroughly inspected, reinforced with protective packaging, and delivered safely to your door.

1. Order Processing & Inspection

• Processing Time: All orders are processed and prepared for dispatch within 1–3 business days (Monday – Friday, excluding public holidays).
• Quality Assurance: Before shipment, each fixture undergoes a thorough quality inspection to verify finish, wiring integrity, and component completeness.
• Specialized Packaging: Delicate glass shades, crystals, and precision metals are packed with high-density custom foam inserts to prevent movement and impact during transit.

2. Estimated Transit Times

Once dispatched, estimated delivery windows across Australia are as follows:

• Standard Tracked Delivery: 5–10 business days (Metro areas typically arrive faster; regional and rural locations may require additional transit time).
• Express Delivery (where selected): 3–6 business days.
  

(Please note: Delivery timeframes are estimates and may occasionally experience slight delays during peak holiday seasons or severe weather).

3. Tracking Your Shipment

As soon as your order leaves our fulfillment center, you will receive an automated Shipping Confirmation Email containing:

• Your tracking number
• Direct link to our live courier tracking portal
• Carrier details

You can also check the real-time status of your parcel anytime via our Track Your Order page using your tracking number.

4. Split Shipments & Multi-Box Orders

If you have ordered multiple items or a large multi-component fixture (such as a chandelier with separate glass shades), your order may arrive in multiple boxes with separate tracking numbers. This is done intentionally to protect delicate components from colliding in transit.

5. Transit Insurance & Delivery Guarantee

Every Lucera order is 100% covered by transit insurance.

• In the rare event that a glass shade, component, or fixture arrives damaged, please take clear photos of the packaging and damage and contact us at support@lucera.com within 48 hours of delivery.
• We will dispatch a complimentary replacement part or entire fixture on priority at zero cost to you.

6. Address Accuracy & Redelivery

• Please double-check your shipping address prior to completing checkout. We cannot reroute packages once they have been dispatched.
• If a package is returned to sender due to an insufficient address, failed delivery attempts, or refusal, redelivery fees may apply.

7. Customs & Duties (International Shipments)

For orders placed outside of Australia, import duties, local taxes, or customs clearance charges may occasionally apply depending on your destination country's regulations. These charges are the responsibility of the recipient.