Returns & Refunds

Returns & Refunds

We want you to love your lighting. If a fixture isn't perfect for your space, we offer a 30-day return policy from the date of delivery.

Return Eligibility

To be eligible for a return:

• The item must be unused, uninstalled, and in the same condition that you received it.
• It must be in the original box with all internal protective packaging intact.
• Custom or modified fixtures are non-refundable.

How to Initiate a Return

1. Email our support team at support@lucera.com with your Order ID and reason for return.
2. Our team will issue a Return Authorization and provide the appropriate warehouse address.
3. Ship the package back using a trackable shipping service.

Damaged or Defective Items

If your item arrives damaged or broken, please notify us within 48 hours of delivery with clear photos of the packaging and damage. We will ship a replacement part or fixture free of charge immediately.